FAQ

Frequently Asked Questions

Tour Info

We answer common questions about the tour so there are no surprises!

Preparation

We share advice on how best to prepare for the walking tour for your comfort.

Policies

Please review our booking and cancellation policies before you book a tour.

Tour Info

Food and drinks as mentioned in the program and English-speaking guide.

They are very different literally like day and night. The morning is bustling with market activity and food vendors selling breakfast snacks while the evening tends to be more tables and chairs spread out on the pavement. There will be grilled seafood and meats, beer drinking, and night time snacks.
We will do our best to accommodate food allergies. We recommend that you inform us in your booking  so we can make necessary changes to the food selection that day. Most Vietnamese food is gluten-free though soy sauce and other condiments may contain gluten. Peanuts are also in many dishes, especially vegetarian.
Yes our tours are definitely children friendly though keep in mind that we will be doing a lot of walking so make sure you’re child will be able to keep up pace with tour. We do offer children prices.
Food safety and hygiene is important to us and the last thing we’d want is for our guests to get sick! We select foods and go to places that we personally eat at ourselves.

Our walking tour is at a leisurely pace. Although the program is 4 hours, there will be rest points when we eat at an eatery or have a drink at a cafe.

Currently our tours are primarily walking and in the near future when we combine districts in our tours, we may add scooter transport but only at a minimum as our ethos is about sustainable travel.

Currently we don’t have a tour catered to vegetarians. However, we will be glad to customize a private program for you. Please send us your enquiry.

Preparation

All our programs require advance bookings since they are small group tours and have limited space. We require a 20% deposit for advance booking.

The heat and humidity can be uncomfortable so we recommend you wear comfortable clothes and shoes, a hat, sunglasses, and of course sunscreen.

We recommend you bring a refillable bottle water (instead of purchasing plastic bottles on the tour). Keep valuables such as jewelry, large amount of cash in your hotel’s safe box.

Payment Policies

We accept payment through Stripe which accepts Visa, Mastercard, Apple and Google Pay. We also accept cash (Vietnamese dong or USD) which can be paid in person before the start of the tour.

We understand that change of plans may occur and you may need to cancel your tour. We offer refund according to our Cancellation Policy:

  • More than 8 days before tour date – no charge/full refund
  • Between 4-7 days before the tour – 20% charge of tour cost
  • 1-3 days before tour date – 50% charge of tour cost
  • Same day / No show – No refund

We reserve the right to cancel the tour which may be attributed to bad weather, blocked access to area etc…in which case we will either refund the full amount or reschedule to another date.

Tips are not included in the program nor compulsory but welcomed if you would like to express your satisfaction.

Have Other Questions?